Appointments

For urgent on the day appointments (this is for acute appointments only i.e. respiratory infections, prolonged urine infections, kidney pain etc.) please call the surgery 01233 624642 during opening times.

When you make contact, the receptionist will complete request

Ways to book

• Online consultations: Available from 8am to 6.30pm Monday to Friday (except Bank Holidays). Contact us online
• Telephone: Call 01233 624642 between 8am to 6.30pm Monday to Friday (except Bank Holidays).
• Face to face: Visit the surgery from 8am to 6.30pm Monday to Friday (except Bank holidays)
• For nursing appointments and medication reviews: please call the practice on 01233 624642

The practice operates a total triage system which means all requests via face to face, telephone or online will be triaged via a clinician. You will be contacted with the outcome of the triage. This may be by email, text or phone. Please note a routine appointment may be up to 2 weeks time.

Your appointment may be either a telephone consultation or face to face appointment depending on outcome of triage.

The reception team will be able to assist you with completing an Anima request if you do not have access to digital services.

We have extended our healthcare team to include advanced nurse practitioners, minor illness nurse, clinical pharmacist to ensure we have a team available to support the doctors and offer our patients the most appropriate healthcare professional.

Our new virtual care navigator

We are pleased to let you know that we are trialling a new virtual care navigator called Andi to help improve how we manage patient requests and phone calls.

Andi is our virtual call taker, helping patients who prefer to submit their online requests over the phone rather than complete an online form themselves. This means that if you call the practice and need help submitting an Anima online request, Andi will take down your details and pass your request directly to the right team.

What this means for you

• You can still submit your own request online through Anima as usual.
• If you’d rather submit your request using the telephone, you’ll now be able to go through to Andi, who will help complete the Anima request on your behalf.
• Your request will then be sent straight to the appropriate team, ensuring it’s handled quickly and efficiently.

Benefits for our patients

• Reduced phone queues – less time waiting to speak to someone.
• Easier to submit a request by phone – no need to go online if that’s not convenient.
• Faster routing – your request goes directly to the right team.

Benefits for the practice

• Frees up staff time to focus on patient care.
• Improves efficiency in managing patient requests.
• Reduces waiting times and eases pressure on phone lines.

A quick note

Andi isn’t a robotic sounding voice, he sounds quite natural.  This may feel a bit unusual at first and you may think you are speaking to a real person but rest assured it’s just our  new automated system working hard behind the scenes making it easier for everyone.

We’re introducing Andi as part of our commitment to making it easier for all patients to access our services whether online or over the phone.

Thank you for your patience and support as we pilot this new system.

Dedicated GP appointments for patients aged 75+

We have been successfully running a dedicated service for our patients aged 75 and over to provide face to face GP appointments on the day. All requests for an over 75 appointment should go through Anima. If you are unable to use Anima yourself please contact the reception team who will submit one on your behalf.

The surgery has a walk in paediatric clinic for patients aged 0 to 16 years which runs Monday to Friday 9.30am to 11.25am.

There are a limited amount of appointments per day and these are allocated on a first come first served basis.

This is a minor illness clinic only and due to this we would not be able to see patients that present with mental health concerns.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the surgery as soon after 8am as possible.

The practice is open every Monday evening between 6.30pm to 8pm and every Saturday between 8am and 12.30pm for pre-bookable extended hours and improved access appointments.